Shipping fees and options calculated in Cart/Checkout according to your location
- UPS Mail Innovations (delivered by your local post office) inexpensive and quick delivery 4-10 days world-wide
- DHL Express Worldwide – 1-7 days world-wide (depending on your location)
- USPS Priority International – 7-14 days world-wide
All orders ship from our warehouse located in Las Vegas, NV USA. Shipment tracking numbers will be automatically emailed upon dispatch.
Note: order processing time may be 24-48 hours from the time of purchase (business days)
***DHL requires a physical street address, we cannot ship DHL to PO Boxes/PO Lockers. Somebody must be present to sign for the delivery***
Country Customs, Duty, Taxes & Clearance Quick Reference Table
The following table has been compiled based on our experience and may be subject to change without notice. To be certain of policies, contact the Customs Department in your country to determine clearance requirements or tax rates applicable to CPAP equipment. Harmonized Code (customs code): 90192090
You can also use an online tool for estimating duty/taxes www.simplyduty.com
|Country||Customs Duty/Taxes||Clearance Documents & Comments|
|Australia||GST Free (we apply GST Exemption codes to all orders)||No documents required for clearance|
|Bahrain||CPAP Restricted Import||CPAP Restricted Import|
|Canada||May Apply||No documents required for clearance|
|China (PRC)||May Apply||Prescription or medical document may be required for clearance|
|Hong Kong||Tax/VAT Free||No documents required for clearance|
|Ireland||Tax/VAT Free||No documents required for clearance|
|Japan||Prescription or medical document may be required for clearance|
|Malaysia||May Apply||No documents required for clearance|
|Mexico||CPAP Restricted Import||CPAP Restricted Import|
|New Zealand||May Apply|
|Saudi Arabia||VAT/GST & Duty Calculated In Checkout|
|South Korea||May Apply|
|Spain||CPAP Restricted Import||CPAP Restricted Import|
|Thailand||May Apply||Prescription or medical document may be required for clearance|
|U.A.E.||No Tax||No documents required for clearance|
|UK||VAT May Apply||No documents required for clearance|
Do you ship internationally?
Yes. We will ship to any country in the world with the exception of the following countries:
- North Korea
- Spain (Customs Restrictions)
- USA (Export Only)
- Singapore (Policy)
- Mexico (Customs Restrictions)
Do you ship to Australia?
Yes we ship to Australia!
We also include GST Exemption codes for medical devices on all Invoices, exempting the order from GST or duty.
However we are ultimately not responsible for duty/GST customs may decide to apply.
How much are taxes and duties when shipping to my country and who pays?
The buyer or customer is responsible for determining, managing and paying all taxes and duties associated with our transaction. We will not pay and cannot quote taxes and duties.
Our delivery partner (DHL) will contact you if you have duties & taxes payable before delivery.
***We do include GST Exemption codes for medical devices on all Invoices, exempting the order from GST in certain countries such as Australia.
What type of power supply does my CPAP need?
Most CPAP/APAP machines are designed to operate on both AC and DC voltage 100-240 Volts, meaning you only require a power adaptor to use the device and plug into your country’s socket anywhere in the world. See our range of available region specific power cables in the Accessories Cateogry to add into your order.
Are there customs or import restrictions to my country?
We are not responsible for any import restrictions imposed by your country’s customs, it is the responsibility of the customer to check with your local customs office before ordering regarding the import of CPAP equipment or medical devices for personal use.
All returns due to customs issues are subject to return shipping fees and product restocking fees before refunds are provided.