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Who is CPAP Specials?

CPAP Specials is a 100% online supplier of CPAP machines, masks and equipment. Operating online only lets us offer the most competitive prices on name-brand CPAP machines, masks and accessories.

We ship from the USA by express courier to customers worldwide, with ground services for US customers.

We are dedicated to making sleep apnea treatment more affordable and attainable for all patients, leading to a better quality of life.

Do I need a prescription to purchase a CPAP machine?

US
For US sales, a valid prescription is required for CPAP and BiPAP machines. If you don’t have a copy available, we will contact your physician directly to request it on your behalf. You may:

Non-US
We do not require a prescription for orders shipped outside the United States. Customers are responsible for understanding and complying with any prescription or medical device regulations in their jurisdiction.

If you know your fixed pressure you can purchase a fixed (single) pressure machine rather than an Auto. However, Auto is recommended because it adjusts pressure as needed rather than supplying a single pressure that may need adjusting over time. Over 90% of new patients find treatment more comfortable on an Auto than on a fixed-pressure CPAP machine.

Do you ship internationally?

Yes! We ship worldwide, with the exception of some countries.

Please see our Delivery Info page for our full shipping policy.

Do you ship to Australia?

Yes, we ship to Australia!

We include GST exemption codes for medical devices on all invoices, which usually exempts the order from GST and duty.

However, customs authorities make the final decision, so we cannot guarantee that duty or GST will not be applied, and we are not responsible for any charges they decide to apply.

How much are taxes and duties when shipping to my country, and who pays?

US domestic orders
No taxes or customs duties.

International orders
The buyer is responsible for determining, managing and paying all taxes and duties associated with the order. We cannot pay or quote taxes and duties.

Our delivery partner (DHL, UPS or FedEx) will contact you before delivery if duties or taxes are payable. We suggest monitoring your order on the courier’s website to make sure it isn’t held in customs. Contact your local courier office and quote your tracking number for further details.

See our Shipping & Customs Policy page for full details.

What type of power supply does my CPAP need?

Most CPAP/APAP machines operate on 100–240 V, so you only need the right power cable or adaptor to plug into your country’s socket anywhere in the world. See our region-specific power cables in the Accessories category to add to your order.

I don’t know the pressure I need. Which machine should I buy?

When you’re unsure of your treatment pressure, Auto is recommended.

If you know the pressure you need, a fixed-pressure machine may be an option.

If unsure, Auto is the most comfortable, robust and effective treatment option.

What is the difference between fixed pressure (CPAP) and Auto CPAP (APAP)?

A fixed-pressure machine runs at one single pressure at all times, and you usually need to know your pressure to set it up.

An Auto machine manages pressure within a range, changing it during sleep as required. This makes it the most comfortable treatment available.

Over 90% of patients choose an Auto machine.

What delivery method is used and how long does it take?

Please see our Delivery Info page for details.

What currency is your website in?

We charge in multiple currencies. Use the currency selector at the top or bottom of the page to view prices in your local currency.

What payment methods are accepted?

The following payment methods are accepted through our secure checkout:

  • Visa
  • Mastercard
  • American Express
  • PayPal

Note: Payments are processed by our payment processor in Singapore.

What are the warranty terms and procedures?

Please see our Warranty page for details.

What is the difference between CPAP machine brands and models?

We only carry the most reputable CPAP brands, such as ResMed, Philips Respironics and Fisher & Paykel.

All machines work by supplying positive airway pressure to the airways, and the differences between brands and models are usually small.

If you have trialled a particular machine and are comfortable with it, we recommend buying that model.

How can I contact you for more information?

Please use the Contact page or the live chat at the bottom right of your screen to get in touch.

How long does support take to respond?

Our customer support team typically responds within 24 hours, Monday to Friday.

How do I maintain my CPAP equipment?

Our recommended maintenance:

CPAP machine

  • Drain and replace the water in the tank every day or two (distilled water is recommended to avoid staining)
  • Replace the air filter every few months
  • Rinse the hose in warm soapy water every few months

CPAP mask

  • Wash in warm soapy water every 1–2 days, then rinse. Do not use hot water, as it can damage the silicone seal.
Is your website secure for online ordering?

Yes. Our checkout is secured with SSL encryption, shown by the padlock in your browser’s address bar. All private information you enter, such as your name, address and card details, is encrypted and kept secure.

Can I cancel or return my order?

Orders can be cancelled before they are dispatched from our warehouse. Once shipped, eligible orders must be returned under our Returns & Cancellations Policy.