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Warranty Policy

1. Warranty Coverage

All new CPAP and BiPAP machines purchased after 24 May 2024 include a 2-Year Limited Manufacturer Warranty from the date of purchase.

This warranty covers defects in materials and workmanship under normal use. It does not cover:

  • Accidental damage
  • Water damage
  • Misuse or neglect
  • Consumable parts (e.g. hoses, filters, masks)

Machines must be returned to our US service center for warranty claims. Warranty coverage applies only to the original purchaser and is non-transferable.

2. Certified Pre-Owned (CPO) Machines

Certified Pre-Owned (CPO) CPAP and BiPAP machines include a 3-Month Limited Warranty from the date of purchase.

This warranty covers defects in materials and workmanship under normal use, with the same exclusions, claim procedure and conditions as new machines. Warranty coverage applies only to the original purchaser and is non-transferable.

3. Accessories Warranty

Masks, hoses, water chambers, filters and other accessories are covered against manufacturer defects for 3 months from the purchase date.

Return shipping costs for accessories are the responsibility of the customer.

4. Warranty Claim Procedure

To start a warranty claim:

  1. Contact our support team to obtain a Return Merchandise Authorization (RMA) number.
  2. Provide a description of the issue and any supporting photos or documentation.
  3. Ship the defective device to our designated US service address.
  4. On receipt, our technician will confirm the defect and authorize repair or replacement.
  5. Devices are typically repaired or replaced and returned within 2–6 weeks of receipt.

We will return the repaired or replaced machine to you using a trackable shipping method.

5. Important Notes

  • Warranty is only valid for devices returned with an RMA.
  • Returns without prior authorization may be rejected.
  • Shipping costs to the US service center are the customer’s responsibility unless otherwise specified.
  • Local CPAP dealers or third-party offices cannot process warranty claims on our behalf.

6. Warranty Limitations

This warranty does not cover:

  • Cosmetic damage
  • Damage caused by unauthorized repair attempts
  • Damage from shipping mishandling (customers should insure returns)

Defects and warranty eligibility are determined by our service technicians based on the manufacturer’s criteria.

Please contact us directly for any warranty claims.

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