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Terms & Conditions

Last updated: 02/02/2026

These Terms & Conditions (โ€œTermsโ€) govern your use of this website and the purchase of products made through it. By accessing this website or placing an order, you agree to be bound by these Terms.

Merchant of Record

For all purchases made through this website, the Merchant of Record is:

Grey Vortex Pte Ltd
Singapore

The Merchant of Record is responsible for order processing, payment collection, refunds, and customer service.

Eligibility

You must be at least 18 years old to place an order. By placing an order, you confirm that all information provided is accurate, current, and complete.

Medical Disclaimer

Products sold through this website are medical devices intended for use under the supervision of a licensed healthcare professional.

Information provided on this website is for informational purposes only and does not constitute medical advice, diagnosis, or treatment.

Always consult your physician or qualified healthcare provider before using any medical device.

Regulatory & Prescription Requirements

Certain products, including CPAP and BiPAP devices, require a valid prescription under applicable laws (including United States federal regulations).

For orders shipped to the United States, prescription-required products will only be dispatched after prescription verification has been completed.

By placing an order for a prescription-required product, you authorize us to verify your prescription and, where necessary, to contact your prescribing healthcare provider on your behalf for the limited purpose of obtaining or confirming a valid prescription.

Failure to provide valid prescription documentation within a reasonable timeframe may result in order cancellation and refund.

For orders shipped outside the United States, prescription requirements vary by jurisdiction. In many countries, CPAP machines and masks may be purchased without a prescription. Customers are solely responsible for ensuring that the purchase, importation, and use of products complies with the laws and medical device regulations of their destination country.

Prescription requirements are determined by destination country regulations and may change without notice.

Orders & Payment

All orders are subject to acceptance and product availability.

We reserve the right to refuse, cancel, or limit any order at our discretion, including but not limited to cases involving:

  • Compliance requirements

  • Pricing errors

  • Product availability issues

  • Suspected fraud or abuse

  • Regulatory concerns

Payments are processed securely through third-party payment providers. Full payment card details are not stored by this website.

Shipping & Customs

International shipping is available to select countries.

Delivery timeframes are estimates only and are not guaranteed.

Customers are responsible for any applicable customs duties, VAT, import taxes, regulatory fees, brokerage charges, or clearance requirements unless explicitly stated otherwise.

We are not responsible for delays, seizures, or refusals caused by customs authorities, regulatory agencies, or import restrictions in the destination country.

Returns & Cancellations

Due to hygiene, health, and medical-device regulations, certain products (including masks, cushions, tubing, and opened devices) may not be eligible for return once opened or used.

Return eligibility and procedures are governed by the Returns & Cancellations Policy.

Warranty

Products may be covered by manufacturer warranties where applicable. Warranty coverage, duration, and eligibility are determined by the manufacturer and may vary by jurisdiction.

We are not the manufacturer of the products sold.

Proper Use

You are responsible for using all products in accordance with:

  • Manufacturer instructions

  • Applicable laws

  • Medical guidance from a licensed healthcare professional

Improper use may void warranty and may result in harm.

Export Compliance

Products may be subject to export control laws and regulations. By purchasing, you agree to comply with all applicable export and import laws.

We reserve the right to restrict or cancel orders that may violate export regulations.

Intellectual Property

All website content, including text, graphics, logos, images, and design elements, is protected by applicable intellectual property laws and may not be reproduced or used without prior written authorization.

Limitation of Liability

To the maximum extent permitted by law, liability is limited to the amount paid for the relevant order.

We are not liable for indirect, incidental, special, consequential, or punitive damages arising from the use of products purchased through this website.

Dispute Resolution & Governing Law

These Terms are governed by the laws of Singapore.

Contact

Customer Support:
support@cpapspecials.com

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